Fed up with my usb-internet device, I’ve been trying to connect with the customer care executives of the company behind it. Its only a pity that all my attempts have proved futile so far. For a product which is essentially an ‘internet access device’, can’t we create multiple channels for customer interaction or [...]
Entries Tagged as ‘Customer’
January 15, 2008
A Promise to the Nation
‘Where are the booking forms available?’ Ramesh asked the sales executive at a leading car showroom in Bangalore.
‘Sir, I am not sure about the booking dates, but I do believe that you should visit Auto-Expo in New Delhi.
‘Oh! Auto-Expo’ , Ramesh paused for a while and to confirm asked the sales executive, ‘Are you talking [...]
December 11, 2007
A Pleasant Gift
Customers Rock! is Becky Carroll’s inspirational blog on customers and their experiences. The blog which started its journey in ‘06 has turned 1 year old. As a privileged reader, I must tell you that it has been a fantastic journey indeed for Becky and Customers Rock. Today it rates among the top marketing blogs [...]
December 6, 2007
ATM Redefined
Strange heading for a blog-post, but I must admit that I couldn’t find a more appropriate one Amul has announced the launch of its 24/7 ATM. Nope, it is not Automated Teller Machine aka Any Time Money it is Any Time Milk.
Consumers have strong reasons to be excited as there is [...]
