If you don’t get it right, your job as a Content Marketer can pose some serious questions. When you see those crazy number of comments on the “Great Ixigo Travel Quiz“, you are like I could have done that too or when you see Lonely Planet’s numbers skyrocketing on Social Media, you tell your buddy, it’s all because of the cult status of the brand. If that’s not enough, your mind says give me that ad-budget, I will show you how I can do a launch campaign like Yotel Singapore though viral content marketer Aashish Chopra strongly advocates not running after paid views.
Sometimes you hate content marketing to the core as your day job isn’t about those viral content pieces, the client (if you’re an agency) or the boss (if you’re on the brand-side) wants you to follow the content calendar, push the brand as he has got sales on his mind. You question yourself, question your content’s value and whether your efforts are doing any good for the brand.
This brings us back to the game of “Content Marketing”. What really it is? Simon Kemp, recently wrote a great post on finding content ideas. He starts of by defining the key goal for a content marketer i.e. Create content that delivers increased brand value.
I am lifting the below image directly from Simon’s blog where he has emphasized that you should maintain the balance between the needs of your audience and what your brand wants to say. Quite right, if you go on addressing your brand’s needs without considering what the audience want, there will be a big disconnect.
Not being able to balance the needs of your audience is the key problem with most content marketers today. A lot of us are too obsessed with the brand – this is what our brand has to offer, this is how we can change the consumer experience. But seriously, are we thinking about what our consumer wants.
In a mobile-first world, where your content is competing for attention span in the news feed, think about why, just why would the audience really care about your message. What is the value you are delivering to them? If your audience consists of food connoisseurs, you might want to research about, what they are searching for.
Start with Content Discovery
Using Answer the Public, you can find some great ideas on what the audience is actually searching for. Imagine, your hotel wants to promote the newly opened Chinese restaurant in its premises. As a content marketer might want to discover what do people want to people search for. Answer the Public, gives many combinations depending on user search queries and the below are just example search results.
Trends around What:
- What is Chinese cuisine
- What characteristics make Chinese cuisine distinct
- what is authentic Chinese cuisine
- what is northern Chinese cuisine
Trends around Why:
Break the Daily Content Routine
Fixed publishing schedule is one of the reasons why most content marketers cannot imagine contagious marketing ideas. You have daily goals for content and are under regular pressure to produce box office hits everyday. Instead, break the daily posting cycle and change it to an optimum frequency that’s most relevant for your brand and audience. Initially, it might require some convincing however if you can show the value, change can be brought in.
Provide useful information to your audience
Rendezvous Hotel Singapore does a great job of giving tips on nearby surroundings.
They also do a good job of linking customer testimonials with relevant images from within the hotel. In the below image, they have linked the wedding image with customer’s feedback message.
ParkRoyal SG is targeting the Instagram generation with its thematic series #parkroyalpicks. The question that they have to ask is who is their audience and whether they will go to Instagram for these backdrop shots.
Speak the language they understand
Wanderlust, a hotel in Little India is targeting the voyagers and millennial generation with its smart messaging and break the status quo content. The hotel seems to be targeting the travellers and not the tourists, the adventure theme of the hotel is well supported by relevant creatives/copy.
Quincy Hotel, another boutique hotel at Mt Elizabeth in Singapore is using a unique teddy toy to talk to its audience on Social Media.
A trip to #Singapore is incomplete without a selfie with our national icon, the #Merlion – a half-lion, half-fish chimera. Legend has it that Sang Nila Utama – the Malay prince who discovered our fishing island – was confronted by a majestic lion upon his arrival. Hence, he named our island settlement 'Singapura' ("Lion City" in Malay). While the fish reflects our humble beginnings as a fishing village and seaport, the lion signifies courage and bravery for the future. Hop in a cab and head to the #MerlionPark from #QuincyHotel. Overlooking the Marina Bay, the scenery is postcard perfect. #visitsingapore #exploresingapore #MarinaBay
The teddy is a cohesive part of the brand’s communication strategy on Social Media.
Step under the rain shower at Quincy and enjoy the gentle caress of "rain drops". Work up a lather and breathe in the sensual unisex scent of Santal 33 from the @lelabofragrances bath and body amenities provided. Thanks to these little luxuries, I feel pampered and smell great all day long. Enjoy the simple pleasures of life at #QuincyHotel. See you soon. #stayquincy #quincyhotelsg
The above post is a part of multi-part series to examine the “Content Marketing” landscape in Singapore & India. While I have started with hospitality industry, going forward, we will be delving into other industries!