Tag Archives: becky carroll

Customer Service: Contrasting Examples

customer service Fed up with my usb-internet device, I’ve been trying to connect with the customer care executives of the company behind it. Its only a pity that all my attempts have proved futile so far. For a product which is essentially an ‘internet access device’, can’t we create multiple channels for customer interaction or try to think of a more smoother process for customer interaction ? Continue reading


Filed under Customer, customer service

A Pleasant Gift

Customers Rock! is Becky Carroll’s inspirational blog on customers and their experiences. The blog which started its journey in ’06 has turned 1 year old. As a privileged reader, I must tell you that it has been a fantastic journey indeed for Becky and Customers Rock. Today it rates among the top marketing blogs worldwide.

On this very special occasion, Becky has come up with an e-book which highlights five of her favorite blog posts from the last 12 months. The e-book contains the following topics:

  • Taking care of existing customers
  • Customer or client?
  • Tips for listening to customers
  • Stories and the personal touch
  • Measuring customer relationships

Feel free to share it, post it, print it, or copy it. Send it to someone you think would benefit from information about keeping customers longer and strengthening customer relationships.

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Becky! So kind of you to share the e-book with us. We’re all looking forward to your book, whenever it comes out 🙂


Filed under Customer